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Privacy Policy

Last updated: June 11, 2025

1. Information We Collect

• Personal identification information (name, email address, phone number)
• Business information (company name, industry, role)
• Usage data and analytics about how you interact with our services
• Technical information (IP address, browser type, device information)
• Communication records (emails, chat logs, support tickets)

2. How We Use Your Information

• To provide and maintain our AI consulting and development services
• To communicate with you about services, updates, and support
• To improve our services and develop new features
• To comply with legal obligations and protect our rights
• To send marketing communications (with your consent)

3. Information Sharing

• We do not sell, trade, or rent your personal information to third parties
• We may share information with trusted service providers who assist our operations
• Information may be disclosed when required by law or to protect our rights
• Anonymous, aggregated data may be shared for industry research
• Business transfers may include customer information as part of assets

4. Data Security

• We implement industry-standard security measures to protect your data
• All data transmission is encrypted using SSL/TLS protocols
• Access to personal information is restricted to authorized personnel only
• Regular security audits and penetration testing are conducted
• Data backups are encrypted and stored in secure locations

5. Data Retention

• Personal data is retained only as long as necessary for the stated purposes
• Account information is kept for the duration of your relationship with us
• Communication records are retained for 7 years for business purposes
• Technical logs and analytics data are retained for 2 years
• You may request deletion of your personal data subject to legal requirements

6. Your Rights (GDPR Compliance)

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Opt-out of certain types of data processing

7. Cookies and Tracking

• We use essential cookies to ensure proper website functionality
• Analytics cookies help us understand user behavior and improve services
• Marketing cookies enable personalized advertising and content
• You can control cookie preferences through our cookie banner
• Third-party services may set their own cookies subject to their policies

8. International Data Transfers

• Data may be processed in countries outside your residence
• We ensure adequate protection through approved transfer mechanisms
• Standard Contractual Clauses are used for EU data transfers
• Data Processing Agreements are maintained with all vendors
• Local data residency options are available upon request

9. Children's Privacy

• Our services are not intended for children under 16 years of age
• We do not knowingly collect personal information from children
• If we discover we have collected child data, it will be deleted immediately
• Parents may contact us to request removal of their child's information

10. Policy Updates and Contact

• We may update this privacy policy to reflect changes in our practices
• Significant changes will be communicated via email or website notice
• Continued use of services constitutes acceptance of updated policy
• For privacy concerns, contact us at: connect@neobram.ai
• Data Protection Officer: connect@neobram.ai