AI Assistant for the Industry Floor

Client

Who We Worked With

A manufacturing operator running a fully utilized plant where unresolved downtime translates directly into lost production value every minute.

Problem

The Business Problem

Answers to floor issues lived in SOPs, equipment manuals and the heads of a few senior experts. Operators escalated and waited. Typical industry practice: call the expert, search binders, lose production time.

Baseline

Where They Started

• Troubleshooting dependent on a small group of senior experts
• Knowledge fragmented across SOPs, OEM manuals and informal notes
• New operators took months to reach full productivity
• Recurring issues solved repeatedly without shared learning

Data

Data Sources Used

• Standard operating procedures (SOPs) and work instructions
• Equipment manuals and OEM technical documentation
• Historic issue and resolution logs from CMMS
• Tribal knowledge captured from senior operators

Solution

What We Built

A conversational AI assistant for the plant floor, grounded in the customer's own SOPs, manuals and issue history. Operators describe the problem in plain language and get step-by-step guidance instantly, with every answer linked back to the source document.

Integration

Systems We Connected

• Read-only ingestion of SOPs, manuals and CMMS records
• Tablet and HMI interface at every line and cell
• Role-based access aligned with plant operating roles
• Feedback loop so operators can confirm or correct answers
• Deployed inside the customer's network with no data egress

Timeline

Project Timeline

Pilot on a single line in 6 weeks. Plant-wide rollout completed within one quarter.

Governance

Security & Compliance

• Deployed entirely inside the customer's environment
• Answers always grounded in approved source documents
• Full audit log of every operator query and response
• Versioned content updates aligned with SOP change control
• Customer owns the model, the index and the data end to end