Company Expert AI / Your knowledge, put to work

Make scattered company knowledge easier to use.

When answers sit in old projects, manuals and a few busy experts, teams repeat searches and wait for help. We start with an industry-trained AI foundation, teach it your products and processes using approved company documents, then refine and test it with your subject-matter experts. The result is a company-specific AI expert that helps your team prepare useful answers, drafts and checks.

Company Expert AI is a tailored implementation built around each company’s expertise and requirements.

How we build itBuilt around your industry. Shaped by your experts.
  1. Industry foundation

    A ready-trained AI, taught your industry.

  2. Your company knowledge

    Products, processes and approved know-how.

  3. Expert-guided refinement

    Your specialists teach, test and correct.

  4. Your company AI expert

    Practical guidance for your team.

Test real work. Review. Improve.

Illustrative training journey · Offline deployment scoped with your team

Experts check results and remain responsible for important decisions.

From the problem to a useful result

From company knowledge to a reviewed next step.

Once your company-specific model is trained and tested, your team uses it in a defined daily workflow. Important decisions remain with qualified people.

  1. 01

    Ask your company AI expert

    A model trained on the agreed industry and company knowledge receives your question and working context.

  2. 02

    Review its proposed next step

    Receive a draft, explanation or check shaped by the company’s teaching, with supporting sources where appropriate and visible gaps to resolve.

  3. 03

    Check with an expert

    A qualified person checks the evidence, applicability and important omissions.

  4. 04

    Prepare the next step

    Use the reviewed result in planning, engineering, testing, operations or service.

Conceptual workflow. AI supports evidence gathering and review preparation. Qualified people validate the actual process and approve important decisions.

How company-specific guidance works

We begin with a ready-trained language model and develop an industry foundation for the work in scope. Company-specific training then teaches the model your products, processes, terminology and documented ways of working. Your subject-matter experts contribute examples, explanations and corrections, and test whether it applies that knowledge usefully.

Teams can then ask work questions and receive useful explanations, first drafts or checks. Approved-source retrieval can provide current evidence and source references where the workflow needs them. Qualified people review important outputs, resolve gaps and retain decision authority.

  • Find relevant approved sources, with revision details where available, rather than rely on an answer without evidence.
  • Ask for missing context, flag conflicting records and escalate questions the available evidence cannot support.
  • Prepare a draft, checklist or explanation for the responsible person to review.
Conceptual process equipment, approved technical records and engineers reviewing a change
Illustrative workflow

Illustrative engineering workflow

An engineer needs the reasoning behind an earlier decision.

The team is preparing a change to existing equipment. The engineer provides its identifier, the proposed change and the current project context.

A question your team could ask

“Which approved records explain the earlier design choice, and what should we check before reusing it?”

A useful first review could include

  1. 01

    Relevant evidence

    Links to the approved specification, design-review record and captured specialist explanation, with revision details where available.

  2. 02

    A draft review checklist

    A draft comparison of the proposed change with documented assumptions and review criteria, with questions about changed conditions.

  3. 03

    A visible gap

    The current operating condition is missing from the supplied context. Confirm it before judging whether the earlier reasoning applies.

The responsible engineer checks the sources, completes the required technical analysis and approves the decision through the company’s process.

Illustrative workflow. The exact answer depends on the approved knowledge and task in scope.

Find your workflow

Use the knowledge throughout the work.

These examples show different tasks we can tailor around approved company sources and captured expert reasoning. Each produces a draft, comparison or review aid that qualified people check before using.

Explore by industry
Explore by work stage

14 examples for all industries

01 / Planning

Bring past lessons into the next well plan

  • Oil & gas: upstream
The problem
Planners repeat searches through earlier programs, reports and review notes to understand which lessons still apply.

Example question“Which lessons from earlier programs apply to this plan, and which assumptions have changed?”

Reviewable output

A planning brief with relevant lessons, changed assumptions, source-linked reasons and a draft pre-review checklist.

Time-saving mechanismLess effort rebuilding a planning review from a blank page; earlier visibility of known constraints that might otherwise cause another revision.

How it works, value & review

How Company Expert AI helps: Uses captured planning criteria to compare the supplied context with approved past lessons. Separates potentially reusable guidance from changed assumptions and drafts the questions the planning team should resolve.

Start with: Approved well programs and completion reports; Design-review records and selected studies; Reviewed explanations from drilling and production specialists.

Measure: Track preparation hours, reviewer corrections and repeat-review hours attributed to missed known constraints. Confirm any avoided paid effort with the planning owner.

Cost opportunity: Engineering cost may fall if an earlier check avoids a repeat planning cycle caused by a documented constraint being missed.

Who decides: Qualified engineers verify applicability, perform the required analysis and approve the plan.

02 / Engineering · Process review

Prepare an equipment-change review

  • Oil & gas: upstream
The problem
The current specification is available, but its assumptions, exceptions and earlier approvals are scattered.

Example question“If this equipment specification changes, which documented interfaces and assumptions should we revisit?”

Reviewable output

A change-impact briefing and draft engineering checklist for the responsible reviewer to complete.

Time-saving mechanismLess effort preparing the first change review and fewer repeated clarification cycles about information already held by the company.

How it works, value & review

How Company Expert AI helps: Compares the proposed change with approved specifications and captured engineering criteria. Drafts questions about affected interfaces, documented operating assumptions and unresolved exceptions, with supporting references.

Start with: Approved equipment specifications and design records; Relevant change history; Captured expert rationale and current change context.

Measure: Compare checklist preparation hours, missed dependencies found by reviewers, clarification cycles and engineering rework tied to those omissions.

Cost opportunity: Engineering hours may be avoided when an overlooked documented dependency is raised before detailed redesign or another review cycle.

Who decides: The engineering team verifies technical suitability, safety implications and any required approvals.

03 / Operations · Service & handover

Make maintenance handovers more useful

  • Oil & gas: upstream
The problem
Maintenance teams need a current procedure and the context behind recurring problems, often when the original specialist is unavailable.

Example question“Which approved troubleshooting path fits this equipment, and what must we establish before proceeding?”

Reviewable output

A reviewed first-check checklist with source references, missing information and the conditions that require a specialist.

Time-saving mechanismLess time restarting an investigation or asking for the same diagnostic background at each handover.

How it works, value & review

How Company Expert AI helps: Uses approved troubleshooting guidance and captured specialist decision criteria to organize the first questions, relevant checks and escalation conditions. It asks for missing equipment or operating context rather than assuming a match.

Start with: Approved equipment manuals and maintenance procedures; Reviewed maintenance and investigation records; Equipment identifiers and captured specialist explanations.

Measure: Track time to a complete review brief, repeated requests for context, unnecessary repeated checks and specialist hours. Assess downtime effects separately.

Cost opportunity: Paid specialist time or repeat service effort may be reduced if the handover supplies the information needed for a useful first review.

Who decides: Authorized personnel decide the intervention under the applicable permits, isolation and operating procedures.

04 / Planning · Operations

Prepare turnaround evidence earlier

  • Oil & gas: downstream
The problem
Inspection findings, previous shutdown lessons and modification records sit in different project and maintenance folders.

Example question“Which earlier turnaround issues, changed procedures and unresolved records belong in this review?”

Reviewable output

A draft turnaround-review checklist and evidence brief for planning, maintenance and operations owners to check.

Time-saving mechanismLess repeated preparation across disciplines and earlier identification of document gaps that can send a review back for another round.

How it works, value & review

How Company Expert AI helps: Combines documented lessons, modification history and approved procedures into a draft review checklist. Connects each proposed check to its source and identifies inconsistent revisions or missing supporting records.

Start with: Approved inspection findings and maintenance history; Modification records and previous turnaround lessons; Approved shutdown and restart procedures.

Measure: Compare preparation hours, repeat meetings caused by incomplete evidence and correction hours. Keep schedule or outage claims separate from measured document-review benefits.

Cost opportunity: Preparation or rework costs may fall when missing records are resolved before repeated review meetings or late document revisions.

Who decides: Planning, maintenance and operations owners approve work scope and readiness through established controls.

05 / Engineering · Process review

Prepare the evidence for a process-change review

  • Oil & gas: downstream
The problem
A proposed change needs context from design records, earlier hazard reviews and operating procedures.

Example question“What does our approved review process ask us to establish for this proposed modification?”

Reviewable output

A source-linked change-review brief that distinguishes documented facts, draft questions and unresolved matters for the qualified team.

Time-saving mechanismLess effort structuring the first review and fewer repeat explanations of the company’s own change criteria.

How it works, value & review

How Company Expert AI helps: Compares the supplied change description with documented company review criteria and captured expert rationale. Drafts questions about affected assumptions, procedures and prior review findings, and flags evidence gaps.

Start with: Approved design basis and relevant process-safety information; Recorded review findings and resolutions; Management-of-change records and approved procedures.

Measure: Track briefing preparation, reviewer corrections, requirements initially missed and repeat-review hours. The qualified team assesses technical adequacy and safety independently.

Cost opportunity: Engineering rework may be avoided when a documented requirement or affected procedure is identified before the review is resubmitted.

Who decides: Qualified specialists perform the hazard assessment and technical validation, and authorized owners approve any change.

06 / Operations · Service & handover

Recover the context behind an operating procedure

  • Oil & gas: downstream
The problem
Operators can find a procedure but may need help locating the past investigation or change that explains it.

Example question“Why does this procedure change at this condition, and which exceptions require the supervisor?”

Reviewable output

A source-linked handover or training explanation showing the current instruction, its documented rationale and questions for the supervisor.

Time-saving mechanismLess specialist time repeating the same explanation and less onboarding effort reconstructing why an instruction exists.

How it works, value & review

How Company Expert AI helps: Uses the approved procedure and captured reasoning to explain the ordinary case, documented exceptions and escalation boundary. Drafts a shift explanation that keeps the current instruction distinct from historical practice.

Start with: Current approved procedures and revision records; Reviewed incident or deviation investigations; Captured explanations and escalation rules.

Measure: Compare preparation and coaching time, repeat questions, confusion between revisions and corrections required before use.

Cost opportunity: Training or specialist-support costs may fall if accepted explanations reduce repeated paid instruction without increasing checking effort.

Who decides: The supervisor confirms applicability; operators follow approved instructions and escalation paths.

07 / Planning · Engineering

Prepare a water-asset renewal discussion

  • Water & wastewater
The problem
Renewal planning needs the history behind previous repair, rehabilitation and replacement decisions.

Example question“What did we weigh when choosing repair or replacement last time, and what has changed?”

Reviewable output

An options brief with the company’s recorded decision criteria, supporting evidence and current gaps for the planning team.

Time-saving mechanismLess effort recreating the options discussion and clearer visibility of which old assumptions need a new assessment.

How it works, value & review

How Company Expert AI helps: Uses approved past assessments and captured engineering trade-offs to draft a structured comparison of documented options. Highlights changed assumptions and information still needed for the present decision.

Start with: Approved asset records and condition-assessment reports; Repair history and prior renewal studies; Reviewed engineering trade-offs and planning criteria.

Measure: Track preparation hours, analysis repeated unnecessarily, reviewer corrections and new assessments required. Validate capital-spending effects separately.

Cost opportunity: Repeated assessment or planning effort may be avoided when the team can reuse sound prior work and focus new analysis on changed conditions.

Who decides: Engineers establish condition and criticality; accountable managers set investment priorities and budgets.

08 / Engineering · Process review · Testing & verification

Review a treatment change against documented criteria

  • Water & wastewater
The problem
Process reviewers need to understand the original design intent and locate the evidence relevant to a proposed change or performance question.

Example question“Which approved assumptions and acceptance criteria still need evidence for this proposed treatment change?”

Reviewable output

A draft criteria-to-evidence checklist and process-review brief for engineers planning the necessary analysis and validation.

Time-saving mechanismLess engineering preparation before validation and fewer review cycles spent discovering missing evidence late.

How it works, value & review

How Company Expert AI helps: Compares the supplied change context with the documented design basis and company review criteria. Organizes existing test evidence against those criteria and drafts questions about missing measurements, conflicting assumptions or unverified claims.

Start with: Approved design basis and process descriptions; Existing reviewed calculations and test reports; Operating procedures and captured process-engineer explanations.

Measure: Compare checklist preparation, criteria missed by the draft, reviewer corrections and repeat work caused by incomplete evidence. Measure physical process performance through the approved tests.

Cost opportunity: Review or test-preparation effort may be avoided if a missing requirement is identified before the test plan or evidence pack is finalized.

Who decides: Qualified process engineers check the mapping, perform calculations and testing with current measurements, and decide whether the process meets the required criteria.

09 / Operations

Learn from earlier treatment upsets

  • Water & wastewater
The problem
Operators need context from past events, but similar symptoms may have had different causes.

Example question“In earlier events like this, which explanations did we consider and what measurements distinguished them?”

Reviewable output

A source-linked investigation brief showing alternative historical explanations, relevant evidence and unanswered questions.

Time-saving mechanismLess time rebuilding the history of a recurring issue and a clearer first discussion between the operator and process specialist.

How it works, value & review

How Company Expert AI helps: Uses reviewed investigation records and captured operator reasoning to organize previously considered explanations and their supporting observations. Compares the supplied context with those documented conditions and identifies missing information for specialist review.

Start with: Approved SOPs and reviewed investigation records; Selected daily-round observations and laboratory records; Captured operator lessons and escalation rules.

Measure: Track time to a useful briefing, repeat requests for measurements, irrelevant precedents and specialist correction effort.

Cost opportunity: Specialist investigation effort may be reduced if useful context is available at the first review. Avoided process loss or downtime needs separate evidence.

Who decides: Authorized operators and process specialists assess the current plant and measurements, choose the investigation path and approve any treatment change.

10 / Engineering · Process review

Reuse design experience with the context intact

  • EPC & engineering
The problem
A drawing or specification may survive a project handover while the rationale and exceptions are harder to find.

Example question“Which requirements differ from the reference design, and what should our discipline engineer recheck?”

Reviewable output

A draft requirement-difference checklist with source links, assumptions and open questions for design review.

Time-saving mechanismLess effort assembling the first comparison and earlier attention to changed conditions that could invalidate design reuse.

How it works, value & review

How Company Expert AI helps: Compares supplied project requirements with approved reference specifications and documented design reasoning. Drafts a difference list and review questions for the changed conditions and recorded exceptions.

Start with: Approved specifications and design-review records; Project lessons and agreed requirements; Captured engineering decisions and exceptions.

Measure: Compare preparation hours, differences missed by the draft, reviewer corrections and rework traced to late discovery of known requirements.

Cost opportunity: Engineering rework may be avoided when a known exception or changed requirement is raised before a reused design progresses.

Who decides: The engineer checks changed loads, materials, operating conditions and client requirements before approval.

11 / Testing & verification

Prepare a verification review

  • EPC & engineering
  • Manufacturing
The problem
Test planning and review require information spread across requirements, methods and previous reports.

Example question“Which acceptance criteria have supporting test evidence, and which still need a qualified review?”

Reviewable output

A draft criteria-to-test-evidence checklist for the qualified person planning or reviewing verification.

Time-saving mechanismLess manual assembly of the review package and earlier discovery of missing evidence before another review cycle.

How it works, value & review

How Company Expert AI helps: Organizes the approved criteria and existing test records into a draft evidence map. Identifies missing references, inconsistent revisions and claims that need reviewer confirmation, using the company’s documented acceptance approach.

Start with: Approved requirements and test methods; Reviewed test reports and acceptance records; Captured explanations of exceptions and previous failures.

Measure: Track checklist preparation hours, missing or mis-mapped criteria, reviewer corrections and repeat work caused by documentation gaps.

Cost opportunity: Repeated documentation or test-preparation work may be avoided when a gap is found before the review package is submitted.

Who decides: Qualified people confirm the evidence mapping, select and perform tests, assess physical results and approve acceptance.

12 / Operations · Service & handover

Pass changeover knowledge to the next shift

  • Manufacturing
The problem
New or rotating staff repeatedly ask experienced colleagues where to find the right instruction and which exceptions matter.

Example question“For this product and equipment configuration, which changeover instruction and documented exceptions apply?”

Reviewable output

A source-linked changeover briefing with the relevant instruction, context checks and escalation questions.

Time-saving mechanismLess time clarifying basic configuration questions and repeating the same shift-to-shift explanations.

How it works, value & review

How Company Expert AI helps: Uses the supplied product and equipment context to retrieve the approved instruction and apply reviewed exception criteria to a draft handover checklist. Flags missing identifiers and cases that need the supervisor.

Start with: Current approved work and changeover instructions; Product and equipment identifiers; Reviewed shift lessons and captured supervisor explanations.

Measure: Compare briefing preparation, repeat questions, wrong-revision findings and corrections before use.

Cost opportunity: Training or repeat-preparation effort may be reduced if the accepted briefing gives the next shift the right context. Production or scrap effects require separate measurement.

Who decides: The supervisor checks the actual line condition and confirms the approved procedure to follow.

13 / Process review · Operations

Find the records behind a quality review

  • Pharmaceuticals
The problem
Reviewers need the current procedure and relevant previous investigations before evaluating a new question.

Example question“Which approved review criteria and earlier findings should this quality reviewer consider?”

Reviewable output

A source-linked review brief that helps a qualified reviewer decide where further investigation or evidence is needed.

Time-saving mechanismLess preparation of routine review background and fewer cycles spent finding missing or superseded records.

How it works, value & review

How Company Expert AI helps: Uses permitted procedures and reviewed investigation lessons to structure a draft review checklist. Separates documented facts from unresolved questions and links each item to its source and available revision information.

Start with: Approved controlled procedures; Permitted investigation and review records; Reviewed expert explanations and document revisions.

Measure: Track preparation and correction hours, source-version errors and additional review cycles caused by incomplete records.

Cost opportunity: Qualified-review preparation effort may fall when the draft is useful enough to accept after checking. Batch, release or compliance benefits require independent evidence.

Who decides: Authorized staff perform required quality review, validation and release decisions under established procedures.

14 / Service & handover · Operations

Keep instrumentation troubleshooting knowledge available

  • Instrumentation
The problem
A service question may need both the instrument manual and the reasoning of an experienced specialist.

Example question“For this instrument and symptom, which documented checks help distinguish the known causes?”

Reviewable output

A source-linked diagnostic briefing with possible documented explanations and the evidence a specialist needs to distinguish them.

Time-saving mechanismLess repeated diagnostic groundwork and better context before a specialist takes over.

How it works, value & review

How Company Expert AI helps: Uses approved troubleshooting records and captured specialist decision logic to draft an ordered set of context questions and documented checks. Highlights where instrument configuration or current conditions are missing.

Start with: Approved instrument manuals and configuration records; Reviewed troubleshooting histories; Captured expert explanations and instrument identifiers.

Measure: Compare time to a complete diagnostic brief, repeated context requests, irrelevant checks and specialist correction effort.

Cost opportunity: Service-engineering effort or a repeat preparation cycle may be avoided if the brief supplies the required context before work is authorized.

Who decides: The specialist checks the instrument, configuration and current conditions before authorizing any work.

Make the business case

See where time can be recovered. Check whether costs change.

Agree a baseline before starting. Compare the complete workflow, including human checking, corrections and ongoing operation.

01

Source-finding time

Compare the time to locate the approved records a task needs, including checking their relevance and revisions.

02

Preparation and review effort

Measure briefing or checklist preparation, repeat questions, omissions and substantive corrections together.

03

The cost of keeping it useful

Include expert capture, source preparation, infrastructure, support and knowledge upkeep. Check whether recovered time changes a real cost.

Time recovered is capacity, not automatically cash saved. Any financial benefit depends on what changes in the real operation, after implementation and running costs.

Build around your operating reality

Keep the agreed workflow inside your company.

The interface, retrieval, model and required supporting services can run inside your approved infrastructure, without an internet connection for answering questions. We check the full dependency chain with your IT team before offline acceptance.

  • 01Access follows the source: Agree users, roles and permitted material. Answers must respect the same information boundaries.
  • 02Updates follow your approval process: Source, software and model changes are checked, tested and approved before release, with a rollback plan.
  • 03Operation has an owner: Agree capacity, logs, backups, recovery, maintenance and support. Across-shift access depends on local infrastructure availability.
  • 04Offline operation does not automatically mean air-gapped. External data, remote support and notifications are separate choices.

For your technical and operational team

The details behind a useful deployment.

Explore the capabilities, inputs and review responsibilities before choosing your first scope.

Conceptual water-treatment equipment and engineers checking an evidence-based plan
Illustrative water-process review

Documented criteria.
A draft evidence checklist.
Engineers validate the process.

The real knowledge gap is between the documents.

A manual records the procedure. Your senior engineers, architects and subject-matter experts often know why it matters, which exceptions to watch for and when to stop and ask. When they retire, change roles or leave, that context can leave with them.

Company Expert AI helps preserve the knowledge your business can capture and validate, making it easier for colleagues to find and use after a handover. It cannot reconstruct undocumented experience that nobody has recorded or reproduce every expert’s judgment.

  • Repeated questions: scarce specialists spend time explaining the same decisions to different teams.
  • Slow handovers: new colleagues search scattered documents, project folders and conversations for the right context.
  • Avoidable rework: teams repeat a past mistake, miss an exception or apply an outdated revision.

Capture the documents. Preserve the reasoning behind them.

We work with your knowledge owners to select the company wiki, manuals, procedures, design records, project reports and relevant data that the system is allowed to use. Source ownership, revision, permitted audience and intended use are agreed before preparation.

Your specialists turn their experience into teaching material through structured interviews, worked examples and review sessions. We capture decision criteria, lessons learned, exceptions and trade-offs. Experts check the material, teach and correct the model, and test it on representative work before the agreed version is released.

  • Written knowledge: approved documents, wiki pages, selected data and recorded project decisions.
  • Expert reasoning: why a decision was made, where an approach failed and which conditions change the answer.
  • Visible gaps: identify missing or conflicting knowledge for expert capture, clarification or escalation.

One knowledge foundation. Useful across the work.

The first deployment serves a defined team and workflow. These illustrative uses show how a reviewed knowledge foundation can support later stages without handing approval authority to the model.

  • Planning: retrieve earlier assumptions, project lessons and constraints before preparing a work plan.
  • Design: find applicable specifications and the documented reasons behind previous design choices.
  • Development: prepare technical drafts and compare documented approaches, with engineers checking requirements and implementation.
  • Testing: locate accepted methods, suggest a draft checklist and structure evidence for qualified review.
  • Service: find product-specific guidance and known troubleshooting steps, asking for missing identifiers before proposing a response.

Make experience useful in real industrial work.

Illustrative applications to scope with your team. A useful answer depends on the available knowledge and the conditions covered in testing.

  • EPC and engineering: before reusing a design, retrieve the project’s approved specifications and earlier review rationale. The engineer checks changed loads, operating conditions and client requirements.
  • Manufacturing and food: help a new shift locate the current changeover instruction and captured exceptions. The supervisor follows approved procedures and verifies the line condition.
  • Oil and gas: gather an equipment manual and reviewed maintenance history for an investigation. Authorized personnel decide the intervention under established permits and safety controls.
  • Pharmaceutical manufacturing: retrieve controlled procedures and relevant investigation records for a qualified reviewer. The assistant does not make batch-release or compliance decisions.
  • Water and wastewater: help service teams locate an approved maintenance procedure and lessons from similar equipment. Operators retain process-control decisions.
  • Gas chromatography and instrumentation: in an illustrative application, organize approved instrument manuals, troubleshooting records and reviewed expert explanations into source-linked guidance. Reduce repeated evidence gathering while a specialist checks the instrument, configuration and current conditions, confirms applicability and authorizes any work.

Private by design. Operated within your boundary.

The agreed offline workflow runs the user interface, model inference, document retrieval and required supporting services inside your approved infrastructure. Answering a question does not depend on internet access or an external AI service. Hardware, identity services, storage, licences and any integrations are assessed together before offline acceptance.

Offline operation does not automatically mean air-gapped or risk-free. We agree the deployment boundary, role-based access, source permissions, retained logs, backups and recovery with your IT owners. An answer must not expose material the user is not allowed to see.

  • Local inference: questions, retrieval and generation stay inside the agreed boundary for the offline workflow.
  • Controlled release: an authorized owner approves source, software or model updates; packages enter through your approved transfer process, are checked and tested, then released with a rollback plan.
  • Across shifts: users can access captured knowledge 24/7 when the local infrastructure is available. Uptime, capacity, maintenance windows, backup and support arrangements are scoped explicitly.
  • External connections: remote support, external notifications or live cloud data are separate choices. They are not dependencies of the agreed offline answering workflow.

For your technical team: training, retrieval and evaluation

Company Expert AI is training-led. We adapt a suitable pretrained language model through industry knowledge, company-specific material and subject-matter-expert teaching and evaluation. Fine-tuning uses curated examples to develop the specialist behaviour needed for the agreed task. Training a model from scratch is not the default.

Retrieval is a complementary evidence layer where appropriate: it can bring approved, current passages into an answer and provide source references. Updating those sources does not by itself retrain the model. Training rights, source permissions, revisions and review controls are agreed separately.

A compact language model can support the agreed local workload. Model choice depends on task difficulty, languages, hardware, response time, concurrency and licence terms. Model size or training alone does not establish correctness, privacy or low cost. Your experts evaluate the complete system, including wrong answers, unsupported conclusions and cases that need escalation.

Useful answers need evidence, boundaries and human judgment.

Your specialists define what a good answer looks like and which mistakes are unacceptable. We reserve representative questions for evaluation, separate from teaching examples, and test the end-to-end workflow rather than judge fluent wording alone.

Testing includes missing evidence, stale or conflicting documents, similar equipment names, wrong units, unauthorized material and misleading instructions embedded in sources. We agree when the system should ask a question, show uncertainty, decline to answer or send the user to a named expert.

  • Source-grounded outputs: show the supporting source and revision where available; a citation still needs checking for relevance and correctness.
  • Expert acceptance: reviewers assess factual support, omissions, escalation and total correction effort on the tasks in scope.
  • Human authority: engineering approval, product release, safety decisions and equipment operation remain with authorized people and established systems.
  • Reviewed improvement: capture feedback, correct the source or workflow, retest important tasks and approve the next version.

You bring the expertise. We handle the AI work.

You do not need an in-house AI team for the engagement. NeoBram works with your business owner, subject-matter experts and IT team to prepare the industry foundation, train on approved company knowledge, refine with expert teaching, evaluate and deploy the system. Your people explain the work, correct examples and judge results.

  • 1. Choose the first workflow: identify repeated questions, affected users, business value and decisions that must remain human.
  • 2. Prepare the knowledge: inventory approved sources, capture expert reasoning and record the gaps.
  • 3. Train and evaluate: develop the company-specific model with curated examples and SME teaching, add source retrieval where appropriate, then test representative tasks and review the errors with specialists.
  • 4. Accept and hand over: verify offline dependencies, access, recovery and user workflows against agreed acceptance criteria.
  • 5. Keep it useful: assign owners for new information, corrections, releases and periodic review before extending scope.

A usable system, with clear ownership after handover.

The proposal defines the included knowledge collections, users, workflows, integrations and infrastructure responsibilities. It also identifies what needs further capture, engineering or validation.

Related manufacturing knowledge-assistant work is described in an anonymized engagement brief with its evidence limits. It provides adjacent experience to assess; it does not establish a deployment of this named product or its expert-capture and offline acceptance process.

  • Knowledge package: an approved source inventory, captured expert explanations, glossary, known gaps and ownership record.
  • Configured deployment: the trained company-specific model and agreed interface, source-retrieval layer where appropriate, permissions and installation documentation.
  • Acceptance evidence: a reserved evaluation set, reviewed results, important failure cases and operating boundaries.
  • Handover: administrator and user training, operating instructions, backup and recovery procedures, update and rollback guidance.
  • Support choices: scope a customer-operated handover, agreed support or an ongoing improvement engagement. Availability commitments, response times and any remote-access method are agreed separately.

Measure better work, not more generated text.

Agree a baseline before the first workflow goes live. Compare time spent finding an answer, repeated SME questions, useful drafts accepted, substantive corrections and total review effort. Look for less searching, smoother handovers and fewer repeated explanations while keeping the quality threshold intact.

Count the full cost: expert preparation, data cleanup, hardware, operation, support and knowledge maintenance. Time recovered is not automatically cash saved. Any savings or quality improvement must be measured in your workflow.

Start with a bounded, useful scope

A practical first scope

Start with the expertise one team repeatedly needs, such as a service procedure or the reasoning behind a design choice.

  • Possible output: an agreed knowledge collection, captured expert explanations, source-linked guidance and reviewed evaluation results.
  • Your contribution: a knowledge owner, subject-matter expert review time, approved sources and an IT operating contact.
  • Quality and value: check source accuracy, important omissions and escalation, then compare searching, checking and correction time.
  • Next decision: agree the scope and fee for the next stage using source readiness, reviewer capacity and operating costs.

Clear answers before you start

Questions and answers

Can it help with process validation?

It can help teams find the approved basis, locate existing test evidence and prepare a draft review checklist. Qualified people still validate the physical process, calculations and performance using appropriate methods and measurements.

Can it run entirely without internet access?

Yes, the agreed workflow can be deployed entirely inside your company’s infrastructure. We validate the model, retrieval, interface and required dependencies together, and agree how controlled updates reach the offline system. External notifications, live cloud feeds and remote support are separately scoped choices.

Does it preserve everything an expert knows?

No. It preserves the knowledge that can be captured, approved and tested. Structured interviews and worked examples help reveal unwritten reasoning, but missing experience and judgment remain gaps. The assistant should flag those gaps and escalate rather than pretend to know.

Does it replace our engineers or subject-matter experts?

No. It helps more people use approved knowledge. Specialists define good answers, resolve exceptions and retain approval for important decisions. It does not autonomously operate a factory, approve designs or replace safety systems.

Does uploading documents train a new model?

Not by itself. We prepare approved company material and expert-reviewed examples for a staged training process, then evaluate the resulting model with your specialists. Retrieval can separately connect current sources to answers. Uploads and ordinary conversations do not automatically update the trained model.

Can it give a wrong answer?

Yes. Source links, testing, boundaries and expert review help manage errors but cannot eliminate them. We test unsupported questions, outdated material and high-consequence mistakes, and agree when users must escalate.

Is it available 24/7?

It can support people across shifts without waiting for an individual specialist, subject to local infrastructure availability. Actual uptime depends on compute, network, storage, maintenance, recovery and the support arrangement agreed for your deployment.

Do we need our own AI team?

No in-house AI team is required for the engagement. Your business still needs a knowledge owner, access to subject-matter experts and an IT contact for deployment and operation. Their contribution is agreed during scoping.

Who owns the knowledge and the resulting system?

The contract defines rights to customer-specific knowledge, configuration, evaluation material and any model adapters, along with handover and export arrangements. The underlying model and software keep their own licence terms; exclusive ownership of a foundation model is not assumed.

What does an implementation cost?

Cost depends on the industry foundation, company-source preparation, training and expert refinement, evaluation, languages, users, local infrastructure, integrations and support. We agree the required work and responsibilities in a tailored proposal.

Start with one business problem

Start with the question your experts answer every week.

Bring one recurring task, a few representative questions and the people who know what a useful answer looks like.

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